About Us

Why We’re Here

Simply put: The relocation industry is rife with conflicts of interest, which cost clients millions of dollars every year—and it’s only getting worse.

We are here because our industry needs a better business model that ethically and effectively prevents bad actors from operating in unethical ways. TW Solutions was founded by a supply-chain whistle-blower and a technology wizard (really though, he has a Ph.D. in Cognitive Science). Together, they witnessed first-hand the long- and short-term destructive impacts of bad business models, bad data, and unethical relationships. As the industry struggles to solve capacity and labor challenges, you are at the mercy of the brokers, auditors, and re-sellers of moving services who are responsible for the imbalances that the market is currently experiencing.

We’ve seen blatant fraud, criminalized workers, and predatory contracts. We’ve seen moving companies post some of the best earnings in a decade (something they openly tout), all while claiming the need for higher prices to their clients to cover rising relocation costs. The problem is, none of that money is trickling down to the van operators, whose costs really have risen, but whose wages have not. In fact, the average van operator only makes about $48k per year (the same as it was in 1984). No wonder the industry bemoans a “driver shortage” when justifying their rising costs.

This is not sustainable.

We know (and can prove) that everything above is true. We took the time and did the research to really understand the problem areas in the relocation industry. We did this by going to the clients, RMCs, auditors, van lines, moving companies, and most importantly—the van operators. We analyzed transactions, scrutinized the data, and went directly to the actual men and women at the foundation of the supply chain. We wanted to really know the problems so that our products and services could affect real and lasting change.

And we’re not alone here. In doing our research, we gathered a list of industry representatives who not only corroborate our findings, but who also endorse our solutions.

So how do we ensure lasting results?

FOunders

Its simple.

In doing our research, we discovered that the MOST IMPORTANT factor in determining the accuracy of a move is the survey, because it not only dictates the cost expectations, but it also sets up the mover on the day of the move for either success or failure. In fact, we’ve discovered inaccurate surveys that have lead to moves being overcharged by as much as 40% above the standard moving cost.

But why is this the case? Well, to start, ask yourself this question:

When buying a home, would you trust a home appraisal from the selling agent?

Of course not.

Then why would you trust a household goods survey from the same people who are moving your stuff?

Just like with a home appraisal, only an independent and fully-certified surveyor, one with zero vested interest in moving your stuff, should be acceptable.

Purpose-Driven Solutions

Our products and services are intended to ensure accuracy, both for you, and for the mover who shows up on the day of your move. We’ve accomplished this by building technology aimed at adding openness and accountability to the entire moving process, from the start (when you’re getting a survey done) to the end (when the mover delivers your items to your destination). Unlike our competitors, whose interests are beholden to the van lines and RMCs who pay for their services, our revenue model is not reliant on the status quo, but instead on our solutions being accurate and effective in delivering lasting results.

Our team of industry experts and technology gurus are the best, brightest and boldest in what they do. It matters how your survey is performed and who is doing it. Our products and services provide a level of assurance no other company can provide because we are truly independent. This is why we are able to take on and solve the biggest challenges that others in the industry have ignored.

Keep reading and you will learn how we have constructed the only solution that can address the issues with the current industry model.

The Current Model is Ineffective and Costly

Poor pre-move surveys cost you money

Inaccurate surveys lead to overcharges

Does not set up the mover on move day for complete success

Virtual surveys are popular because they simplify and reduce the costs over traditional on-site surveys

However, they suffer from gross inaccuracies due to the inexperience of surveyors and the incentive to complete as many as possible for as cheap as possible

Industry experts with many years of hands-on experience packing and loading household goods are necessary for complete and accurate surveys

Independent and unbiased surveys are the ultimate protection

Employee surveyors and 3rd party services that are hired by brokers and moving companies have no duty to you, in fact, they leave you vulnerable

Current industry practices for auditing and oversight (i.e., large companies who are paid by RMCs and moving companies for such services) have clear conflicts of interest. We can show you!